Evaluation of the Quality Care Pharmacy Program
Project ID: | 92001-01 |
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Type: | Commissioned |
Status: | Completed |
Institution: | AIPM |
Chief Investigator: | John Chapman |
Project Summary
The Quality Care Pharmacy Program (QCPP) is a quality assurance ‘self-regulation’ program for pharmacy that consists of an integrated system of performance standards, supporting tools and processes. QCPP was launched in March 1998. Program materials include:
- a manual of 110 Pharmacy Standards concerning professional services, retail skills, business management and loss prevention,
- 68 Pharmacy Team Standards concerned with business readiness, pharmacist
support, customer service, stock management and preventing loss, and, - various other support material including a reference manual, a video and a CD
ROM.
This evaluation seeks to assess the impact of QCPP on:
- Quality of services offered by community pharmacy
- Cost-effectiveness of services
- Satisfaction of customers
- Benefits to governments in health outcomes and budget outlays
- Consider how QCPP may be improved recognising the next Government-Guild Agreement
and also seeks to evaluate the QCPP in terms of its strategy, implementation and outcomes and to suggest possible improvements to the program.
- Final Report Part 1
- Final Report Part 2
- Final Report Part 3
- Final Report Part 4
- Final Report Part 5
- Final Report Part 6
- Final Report Part 7
- Final Report Apendices A
- Final Report Apendices B
- Final Report Apendices C
- Final Report Apendices D
- Final Report Apendices E
- Final Report Apendices F
- Final Report Apendices G
- Final Report Apendices H
- Final Report Apendices I
- Final Report Apendices J