Project Summary

The Quality Care Pharmacy Program (QCPP) is a quality assurance ‘self-regulation’ program for pharmacy that consists of an integrated system of performance standards, supporting tools and processes. QCPP was launched in March 1998. Program materials include:

• a manual of 110 Pharmacy Standards concerning professional services, retail skills, business management and loss prevention,
• 68 Pharmacy Team Standards concerned with business readiness, pharmacist
  support, customer service, stock management and preventing loss, and,
• various other support material including a reference manual, a video and a CD
  ROM.

This evaluation seeks to assess the impact of QCPP on:

• Quality of services offered by community pharmacy
• Cost-effectiveness of services
• Satisfaction of customers
• Benefits to governments in health outcomes and budget outlays
• Consider how QCPP may be improved recognising the next Government-Guild Agreement
  and also seeks to evaluate the QCPP in terms of its strategy, implementation and outcomes and to suggest possible improvements to the program.

 

• Final Report Part 1
• Final Report Part 2
• Final Report Part 3
• Final Report Part 4
• Final Report Part 5
• Final Report Part 6
• Final Report Part 7
• Final Report Apendices A
• Final Report Apendices B
• Final Report Apendices C
• Final Report Apendices D
• Final Report Apendices E
• Final Report Apendices F
• Final Report Apendices G
• Final Report Apendices H
• Final Report Apendices I
• Final Report Apendices J