Evaluation of the Quality Care Pharmacy Program

Project Details
Project ID: 92001-01
Type: Commissioned
Status: Completed
Institution: AIPM
Chief Investigator: John Chapman

Project Summary

The Quality Care Pharmacy Program (QCPP) is a quality assurance ‘self-regulation’ program for pharmacy that consists of an integrated system of performance standards, supporting tools and processes. QCPP was launched in March 1998. Program materials include:

  • a manual of 110 Pharmacy Standards concerning professional services, retail skills, business management and loss prevention,
  • 68 Pharmacy Team Standards concerned with business readiness, pharmacist
    support, customer service, stock management and preventing loss, and,
  • various other support material including a reference manual, a video and a CD

This evaluation seeks to assess the impact of QCPP on:

  • Quality of services offered by community pharmacy
  • Cost-effectiveness of services
  • Satisfaction of customers
  • Benefits to governments in health outcomes and budget outlays
  • Consider how QCPP may be improved recognising the next Government-Guild Agreement
    and also seeks to evaluate the QCPP in terms of its strategy, implementation and outcomes and to suggest possible improvements to the program.