Mentor support program

Project Details
Project ID: 2001-052
Type: Investigator Initiated
Status: Completed
Institution: AACP
Chief Investigator: Chief Investigator: Leone Coper

Project Summary

The aim of this project was to assess the Mentor Support Program. This program is used to build confidence and assist learning in pharmacists taking on new professional services, by providing active and specific support. The use of mentors is aimed to provide quality control and allow pharmacists to progress through the accreditation process more quickly, refocusing their clinical knowledge towards the conduct of MMR and patient medication outcomes, as well as gaining confidence in their ability to apply their existing knowledge in this way.

In the context of this project, the notion of a mentor was aligned to the benefits gained by sharing experience, rather than the provision of theoretical clinical information. (The clinical information utilised in any medication management review is dependent on the skill of the pharmacist to interpret the information in the context of the patient. This is the key to the success of many Quality Use of Medicines initiatives, and is especially true of medication management review.) In this way, the notion of peer review and collegiate support and guidance were encouraged, and the results indicate that this was and effective strategy, with the both mentors and candidates commenting on the enjoyment and benefit of this style of mentoring.

Key findings of the projected included:

  • 536 pharmacists registering their interest (95 rural + 441 non-rural)
  • 358 pharmacists sent in case studies and were allocated mentors (65 rural + 293 non-rural)
  • 613.50 hours of mentor services were provided
  • 309 candidates received mentor services
  • An average of 2 hours mentoring was received by each candidate
  • 190 pharmacists gained their accreditation as a result of the mentor support program (33 rural + 157 non-rural) – this represents 13% of the accredited pharmacist in Australia at the time of this report
    An overall pass rate of 91% was achieved (this compares quite favourably with a pass rate ~ 60% of those who attempt the case studies assessment without the support of a mentor)